The implementation of Unified Communications (UC) is on the rise. According to Gartner, the acquisition of UCaaS has increased in all segments of the market in 2018 as a growing number of businesses see the positive impact of UC on their organizations, in terms of flexibility, consistency, improved power and cost savings. If your business wants to add or expand its UC features, review this checklist to make sure you get the most out of your UC solution.
With one central communication hub, including both real-time, or synchronization tasks, as well as non-email and fax communications, employees do not have to spend time moving from one tool to another. This saves time and allows users to focus on performance rather than managing multiple connectors and devices while interacting.
Current Unified Messaging (UM) and Presence programs are often available as integrated collaboration tools. UM is a UC solution that pulls messages from a variety of sources such as email, fax, messaging and voicemail, so users can access it in one or more locations. Availability refers to the user’s ability to know who is working online and who is available to communicate and communicate. If further collaboration is needed in addition to traditional voice negotiations, products like Cisco Jabber can be the equivalent of a mold. Cisco Jabber gives colleagues the ability to use.
These days, you would be hard pressed to find business employees without a smartphone. The smartphone has become our portable connection to the rest of the world, allowing us to communicate in many ways almost anytime, anywhere. Therefore, there is a need for business connections in the office no matter where users roam. UC mobile connectivity and functionality are provided by applications such as Cisco Hybrid Spark for mobile messaging, collaboration and file sharing. Also, voice and video communications can be achieved through Cisco Spark Calling mobile app, as well as IM, presence, voice and voice communications obtained through Cisco Jabber’s mobile integration.
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